Please take care when trying your items on as we will only accept items that :

- Are unused/ unworn

-in the same perfect condition you received

- Must have all tags attached& in original packaging

- No makeup /fake tan/ deodorant marks or any stains

-no odours, heavily fragranced and no washing smell

(If we believe any of your items have been returned washed, worn, stained etc it will be refused instantly. All returns are heavily checked by at least two people)

TO RETURN:

Please include a note with your name, order number and reason for return inside the parcel. If this is not added in we will not know who sent the return and this will delay the return process.

Returns are by POSTAGE only. Any returns dropped off in person will be returned back to sender.

Our returns policy is 14 days. Please ensure to return it within this time frame or else you can not get an exchange or refund.

Returns are covered by the customer, we recommend using a signed for a tracked service& keeping hold of your proof of postage as we are not responsible if your parcel is lost on the way back to us and no refund will be given without the return being received .

Once we receive the return, we will contact you to confirm refund/credit note information. Please also allow time for us to process your returns especially when it is busy! Working days are weekdays and do not include weekends or bank holidays. 

Refunds can take up to take up to 15-30 working days to be processed. Usually quicker but we can have busy periods so please bare this in mind. Refunds will be processed to the original payments. 

We do not refund through revolut!!!

PRE ORDER ITEM RETURNS WILL RECEIVE AN EXCHANGE/ 3 MONTH STORE CREDIT ONLY.

SWIMWEAR & JEWELLERY ARE NON RETURNABLE DUE TO HYGIENE REASONS

SALE ITEMS ITEMS AND MYSTERY BOXES ARE NON RETURNABLE/REFUNDABLE 

ALL SEASONAL WEAR IS NON RETURNABLE E.G CHRISTMAS COLLECTION OR HALLOWEEN

NO ORDERS CAN BE CANCELLED UNDER ANY CIRCUMSTANCE

We are within rights to refuse any returns, if your return is refused for any reason you will be responsible to pay for your  return to be sent back to you as we will not cover this by any circumstance. We will refuse any items returned after the 14 day period so please refrain from sending back as It will just be sent back and you will need to pay postage for this.

EXCHANGE OR CREDIT NOTE ONLY FOR PRE ORDER ITEMS at the same value as the initial purchase. Credit notes are store credit discount codes which are valid for 3 months, this cannot be extended or used to buy gift cards. We do not process refunds for pre orders under any circumstances as these are specifically made for your orders. Pre-orders are made to order so please note there is no refunds available if you have pre-ordered an item.

Are returns paid for?

We're unable to cover return postage costs as we are a small business. Customers are urged to hold onto proof of postage as we're also not responsible for returns lost in the post. If you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return.

I returned my parcel late- what are my options?

Customers will be contacted to make payment for return postage of the parcel. This will be sent out when the payment has been made and will be delivered back to you on the desired signed for method.

Faulty items

If on the rare occasion you receive a faulty return we can replace this for you or provide an exchange/ credit note/ refund(does not apply for pre orders) but if the item has been worn and without tags we are not responsible for any faults occurred after under any circumstances as this is no longer a manufacturer fault. If you believe you have received a new faulty item please email us with photos and we can investigate and help! We Can not and will not refund a customer for a faulty item without proof of the fault and a return! Under consumer law, the customer must return an item to be entitled for a refund/exchange/repair.

There is no returns or refunds available for ANY handmade and bespoke pieces.

These are made with exact measurements and the fabric has to be bought in and the outfit has to be made in house by our head seamstress.

By law, we are not required to refund you for a bespoke custom piece.

Please note, we take multiple pictures and videos of each bespoke piece so we have proof of quality checks.

By purchasing a bespoke item, you are agreeing to these terms and conditions.