HOW CAN I RETURN AN ITEM?
If you are not completely satisfied or ordered the wrong size/colour, you can return any unworn items (in their original condition) within 14 days of receiving your order for a full refund where the item has been ordered online. This doesn’t affect your rights to return faulty items.
When returning an item
If returning an item we require the following standards:
1. To be received in the condition is was sent in. Specifically, unworn, undamaged, no marks or stains.
2. The item must have the original tags on.
To arrange a return please contact us at email@example.com with order number, name, email & telephone number.
Your item must be returned within 14 days to be able to receive a refund or exchange.
If the item is damaged or tarnished when returned it will not be possible to exchange or refund your order.
RETURNS BY POST
Please use the returns label contained within your delivery, postage must be paid by the sender and cannot be refunded by Pretty In Pink.
DO I PAY FOR RETURNS
If items are returned by post, all costs must be paid by the sender and won’t be refunded by Pretty In Pink
CAN I EXCHANGE AN ITEM?
Yes, we are please to be able to provide an exchange service to our customers. Please email us at firstname.lastname@example.org to arrange.
When will I receive my refund?
Your returns will be refunded automatically to the method of payment used for the order.
Please allow up to 14 days from the time of receipt of the return for the refund to be processed and up to an additional 30 days for it to be credited to your account.
Typical Timescales for a Refund
Please note that these are dependent on your banking provider processing your refund and are outside of our control.
7 -30 days
10 - 30 days
You'll receive a confirmation email when the item has been refunded. If you paid by card, please make sure you check your bank statement from the date of the order onwards, as your refund may be shown against the order date.
If you paid using another payment method, please check with the payment provider/issuer to locate the refund.