You Asked, We Answered
WHAT IS YOUR RETURN POLICY?
If you are not completely satisfied or ordered the wrong size/colour, you can return any unworn items (in their original condition) within 14 days of receiving your order for a full refund where the item has been ordered online. This doesn’t affect your rights to return faulty items. Our returns policy is available to view in full here
When returning an item
If returning an item we require the following standards:
1. To be received in the condition is was sent in. Specifically, unworn, undamaged, no marks or stains.
2. The item must have the original tags on.
All returns must include your order number, name, email & telephone number.
To arrange your return please contact us via email email@example.com
WHAT ARE THE PAYMENT OPTIONS?
You can use any payment type listed below:
Visa / Visa Electron , Mastercard and Apple Pay.
We take your security very seriously and have invested in the latest technology which encrypts information as it is sent to us.
Credit and debit cards must be registered to the account address. Card details are checked and verified by a third party and goods are dispatched once authorisation has been obtained. Please also make sure that your payment card is set up by your card issuer for international payments.
We’re sorry, we can’t accept payments from a card that’s due to expire within five days of placing your order or payments from pre-paid cards.
HOW CAN I GET IN TOUCH WITH YOU?
If you have a question we are available to help via live chat during business hours where an agent is available. Please click the link below to get started. We will be in touch within 1-3 working days with a response.
You can also reach us by email at firstname.lastname@example.org
For refunds and exchanges please email us at email@example.com
I HAVE A COMPLAINT
If you aren’t happy with any of our products or our service, we want to hear from you.
We always want to put things right, so please contact us using the methods below:
Email us at firstname.lastname@example.org
Please include your name, address and contact telephone number so that we can get in touch with you as soon as possible.
WHEN WILL I RECEIVE MY REFUND?
Your returns will be refunded automatically to the method of payment used for the order.
Please allow up to 14 days from the time of receipt of the return for the refund to be processed and up to an additional 30 days for it to be credited to your account.
Typical Timescales for a Refund
Please note that these are dependent on your banking provider processing your refund and are outside of our control.
7 -30 days
10 - 30 days
If you order via the website, you'll receive a confirmation email when the item has been refunded. If you paid by card, please make sure you check your bank statement from the date of the order onwards, as your refund may be shown against the order date.
If you paid using another payment method, please check with the payment provider/issuer to locate the refund.
If you ordered from our instagram page, you will not receive updates via email but please contact us via website for an update.
WHO DELIVERS MY PACKAGE?
We use An Post as our shipping provider.
For pre-ordered items, we use DHL and FedEx as they have to be shipped from our manufacturer.
Please note, we are not responsible for missing packages and any problems with delivery must be sent to An Post via their email or telephone; 353(1)7057600
HOW DO PRE-ORDERS WORK?
Pre-order means the item has to be shipped by our manufacturer to us. Once we receive the product, we have our fulfilment team package your order and it is picked up by An Post were they then deliver it to you.
Pre-order times may vary as there can be shipping delays.